Support & Help Center
PH player (Crimzle Yumy) is a candy-themed entertainment app that combines creative gameplay, quizzes, customization tools, and a sweet encyclopedia in one place.
Design candies, test your knowledge, browse candy types, save your creations to a gallery, and explore live data — all with a polished, easy-to-use interface.
If you have questions, feedback, or need help with the app, contact our support team. We usually respond within 1–3 business days.
Email: meganwade313@gmail.com
Please include your device model, Android version, and a short description of the issue.
Send EmailThe app won't open or crashes on launch.
Restart your device, update Android, and make sure you have the latest app version from Google Play.
Notifications don't work.
Open Android Settings → Apps → PH player → Notifications and allow alerts.
How do I unlock all content?
Follow the on-screen steps in the app. Some features may require completing the initial setup flow.
How do I delete my data?
Uninstalling the app removes locally stored data from your device. For account-related requests, email support.
The app may use third-party services for analytics, ads, and push notifications to improve stability and user experience. We do not sell personal data. For privacy-related questions, contact us at the email above.